Troubleshooting

Audio Issues During Stream
If you are experiencing audio problems during the stream, please try the following to the best of your ability:   Ensure the audio on the player is at 10...
Wed, Jun 17, 2020 at 10:20 PM
Firewall Issues (Malware or Malicious Site Warnings)
If you experience a Malware or Malicious Site warning when you try to view the stream or if you continue to receive errors when trying to play the content, ...
Wed, Feb 24, 2021 at 12:20 PM
Video Streaming Issues
Slow internet speeds and outdated browsers will affect your video quality. Chrome, Firefox, and Safari browsers work best with LeaderPass. Do not use Intern...
Wed, Feb 24, 2021 at 3:52 PM
Device Limits
Each registrant will be able to view the live event on 2 separate devices (for example a computer and a phone) using their LeaderPass account login. Each pe...
Wed, Feb 24, 2021 at 3:52 PM
Switching to an Incognito or private browsing window
If you are experiencing continued issues with logging into your LeaderPass account or with playing videos inside LeaderPass, switching to an Incognito brows...
Thu, Oct 22, 2020 at 2:05 PM