If you are experiencing continued issues with logging into your LeaderPass account or with playing videos inside LeaderPass, switching to an Incognito browsing window and logging back in might help. Follow the directions below based on the browser you are using.


Chrome Incognito: 

The easiest way to open an Incognito window is with the keyboard shortcut combination Ctrl+Shift+N (Windows) or Command+Shift+N (macOS).


Another way is to click on the menu on the upper right – it's the three vertical dots –  and select New Incognito Window from the list.



Microsoft Edge InPrivate:

At the keyboard, the combination of Ctrl+Shift+N (Windows) or Command+Shift+N (macOS) opens an InPrivate window.


Another way to get there is to click on the menu at the upper right – it's three dots arranged horizontally – and choose New InPrivate window from the menu.



Mozilla Firefox Private browsing:

From the keyboard, a private browsing session can be called up using the combination Ctrl+Shift+P (Windows) or Command+Shift+P (macOS).


Alternately, a private window will open from the menu at the upper right of Firefox — three short horizontal lines — after selecting New Private Window.



Safari Private Window:

To open what Safari calls a Private Window on a Mac, users can do a three-key combination of Command+Shift+N, the same shortcut Chrome adopted.


Otherwise, a window can be called up by selecting the File menu and clicking on New Private Window.