Slow internet speeds and outdated browsers will affect your video quality. Chrome, Firefox, and Safari browsers work best with LeaderPass. Do not use Internet Explorer as it's not supported. Not sure which browser you are using or if your browser is up to date? Go to https://www.whatismybrowser.com/ to find out.  

 

One of the first things you can try is to manually reduce your stream quality by clicking the gear at the bottom of the video player window (see red arrow below). Keep switching to a lower resolution until the stream stabilizes. 



If that doesn't help, try refreshing your browser or use a different browser. Be sure to click the Play button on the video player. Ensure that your device has a working internet connection by visiting another website to see if it will load properly. 


You can also try the following:

  1. If possible, use a hardwired internet connection, and minimize the number of steps between your computer and the network switch. Only use WIFI if you do not have access to a hardwired network port or switch. 
  2. We recommend a minimum connection speed of 10-25 Mbps. Check your internet connection speed by visiting speedtest.net and looking at the download speed results. 
  3. Limit other devices (phones, tablets, computers, etc) from accessing the network that you are using for the stream. Do not start large downloads or uploads while streaming, and only have one internet tab open on the computer you are using for the stream.
  4. Turn off other devices that are using your WiFi.
  5. Restart your WiFi router.
  6. If you are still experiencing issues after trying the above, try switching to a different device.


NOTE: If you are receiving errors on the player or having trouble accessing content, you may be experiencing firewall issues. Please refer to the article regarding Firewall Issues (Malware or Malicious Site Errors).