Quick Team365 Questions
Aug 02, 2024
558
- Can I download the videos?
- No, videos are not able to be downloaded due to copyright
- No, videos are not able to be downloaded due to copyright
- How long do I have access?
- 1 year from the purchase date
- 1 year from the purchase date
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Is there an app I can access Team365 with?
- Please access the Apple or Google Play Store on your smart device and search for Team365 by Global Leadership Network with the apps and download
- Once downloaded make sure to sign in with the GLN Account (email & password) associated with your Team365 subscription
- Can I share my access with others?
- No, this is a 1 user license that allows you to share content in a group setting in-person, virtually, or hybrid. Individual access cannot be shared with others.
- No, this is a 1 user license that allows you to share content in a group setting in-person, virtually, or hybrid. Individual access cannot be shared with others.
- How can I share the content with team members?
- In a group setting.
- A group setting can be virtual, in-person, or a hybrid of the two.
- I’m having technical issues while trying to access Team365. Help, please?
- Please access our support site for Help Troubleshooting as one of our articles may assist you.
- If you do not find a solution, please contact us and provide further details.
- Can I purchase both Team365 and Leader365?
- Team365 and Leader365 are not able to be purchased together or with the same GLN Account (email address and password for each account must be different during purchase)
- If you wish to purchase both, please use two different GLN Accounts (2 different email addresses at sign in) for each subscription. We apologize for any inconvenience, but our system will only allow one unique email address to access each subscription resource (Team365 vs Leader365). If you purchase each separately under two separate GLN Accounts you should not have an issue accessing each respective subscription
- Can I change my subscription plan to Leader365?
- Subscriptions are non-transferable.
- Subscriptions are non-transferable.
- Can I change my subscription to a new email or person?
- Subscriptions are non-transferable
- Subscriptions are non-transferable
- Is the content in Team365 downloadable?
- Outlines, Discussion Guides, Illustrative Summaries, and any additional documentation can be downloaded.
- Videos are not able to be downloaded due to copyright restrictions.
- I’m receiving an error message that I am unable to access because I’ve exceeded the device limit. Now what?
- If you have exceeded the 2-limit device allotment, please sign out of our website on one of your devices.
- If you have signed out and are still having difficulty, please contact us.
- Why are some talks and programming & content elements not available?
- Due to copyright licensing and agreements with Speakers, Artists, Performers, Interviewees, etc. not all items can be made available or can only be made available for a limited time.
- Due to copyright licensing and agreements with Speakers, Artists, Performers, Interviewees, etc. not all items can be made available or can only be made available for a limited time.
- Is there a limit to how many times I can stream the content?
- No, you may access Team365 from our website as many times as you like!
- No, you may access Team365 from our website as many times as you like!
- I’m having technical issues while trying to access Team365. Help, please?
- Please access our support site for Help Troubleshooting as one of our articles may assist you.
- If you do not find a solution, please contact us and provide further details.
- Can I create a playlist or watchlist?
- Yes! Please access your Leader365 subscription and start adding videos to your list!
- Can I download the audio to stream in my car?
- This feature is not currently available.
- This feature is not currently available.
- Can I play a video where I left off?
- Yes! Please access your Leader365 subscription and you can begin watching any video where you had left off.
- My subscription is set to renew but I need to cancel that, how can I?
- Please sign in to your GLN Account associated with your Leader365 subscription. Once signed in, under ACCOUNT in the upper-right corner, click on Dashboard. Once in Dashboard, click on the ACCESS button under Manage My Subscription. View the subscription order and follow any prompts to set it to non-renew or to change your payment for the renewal (remember to save the payment for future charges.)
- Please contact us for any further assistance.
- Where can I manage my subscription?
- Manage your subscription here.
- Manage your subscription here.
- I am a Global Leader outside of the US and Canada, can I purchase Team365?
- Please contact your local Affiliate or Partner to inquire about resources available within your country.
- Please contact your local Affiliate or Partner to inquire about resources available within your country.
- I am a Leader within the US and Canada, but I am traveling outside of these countries to another. Can I still access the content?
- You must be within the US and Canada to access the Team365 content.
- You must be within the US and Canada to access the Team365 content.
- I am a Leader within the US and Canada, but I have team members outside of these countries, can they view the content?
- You should be able to share the content by streaming it during a team meeting platform like Zoom, Teams, Google Meet, etc.
- Access cannot be shared and those outside of the US and Canada are unable at this time to purchase and access Team365.
- I do not find an answer to my question. Now what?
- Please contact us or call us at(Monday thru Thursday: 9am – 5pm CT | Friday: 9am – 4pm CT)
